Refund Policy

Effective date: 21 August 2026

A clear commitment

We want you to give the Sleep Program a fair try. If you complete the core 7-day journey and still do not feel it offered value for you, you may request a refund within 30 calendar days of purchase under the guarantee below. This voluntary guarantee does not limit any consumer rights available under applicable law.

Who can use the guarantee

To qualify, the original purchaser must submit a request within 30 calendar days from the purchase date and complete the core program during that period. Completion means:

• Access and completion of all seven core day modules.
• Completion of the starting and end-of-program self-assessments, if these are part of the purchased version.
• Trying at least three of the guided practices or exercises included in the plan.

A Guided plan customer should also attend, or make a reasonable attempt to schedule, the psychologist sessions included in the plan. If Solh cannot offer a reasonable appointment within the 30-day period, that delay will not by itself disqualify the request.

How to request a refund

Email counselor@solhapp.com within the 30-day period with the name and email used for purchase, order or payment reference, plan name, and a short note about what you completed and what did not meet your needs. We may ask for information reasonably needed to confirm the purchase and program completion.

Review and payment

We will review a complete request fairly and aim to notify you of the decision within seven business days. If approved, we will refund the amount paid for the eligible program to the original payment method, where available. Payment providers may take additional time to show the credit. If the original method cannot receive the refund, we will contact you to arrange a lawful alternative. We do not charge a processing deduction under this guarantee.

Limits

The guarantee applies once per participant and purchase. It does not apply to a duplicate request for the same enrolment, a purchase made using materially false information, or a request received after the 30-day period. These limits do not remove rights or remedies that cannot lawfully be excluded. A refund ends access to the program and related paid resources. We may suspend access once a refund is approved.

Technical or access problems

If you cannot access the program because of a technical issue, contact us promptly at counselor@solhapp.com. We will first work with you to restore access or provide a reasonable alternative. A service failure or other remedy required by law will be handled in accordance with applicable law and is not restricted by the voluntary guarantee.