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Last Updated: 02 March 2026
At Solh ("Solh", "we", "us", or "our"), protecting your privacy and safeguarding your personal information is extremely important to us. This Privacy Policy explains how we collect, use, process, disclose, and protect information when you access or use the Solh mobile application, website (www.solhapp.com), and related services (collectively referred to as the "Services").
By using Solh, you consent to the practices described in this Privacy Policy.
Solh is a mental wellness and emotional support platform designed to provide tools, guidance, self-help resources, assessments, and AI-supported interactions to support emotional wellbeing.
Solh does not provide medical advice, diagnosis, or treatment. For any such conditions, we encourage you to consult a certified medical practitioner.
The content, AI interactions, insights, exercises, and recommendations available through the platform are intended for informational and self-awareness purposes only and should not be considered a substitute for professional medical advice, diagnosis, or treatment.
Users experiencing medical or mental health concerns should always seek advice from a qualified doctor, licensed therapist, psychologist, psychiatrist, or other healthcare professional.
If you believe you may be experiencing a medical or mental health emergency, you should immediately contact a healthcare professional or emergency services.
We may collect the following categories of information when you use our Services.
a) Personal Information
Information that identifies you directly, including:
b) Profile Information
Information you may choose to provide to personalize your experience, such as:
c) Wellness and Assessment Information
To provide personalized support, Solh may collect information related to:
This information is used to generate personalized wellbeing insights and support plans.
d) Communication Data
If you contact us or interact with our services, we may collect:
e) Device and Technical Information
We automatically collect certain technical information when you use the Services:
f) Transaction and Payment Information
If you make purchases through Solh, we may collect:
Payment processing is handled through secure third-party payment gateways. Solh does not store full credit card or payment card information.
Solh may offer optional features that use the device camera to help users better understand emotional expressions during wellness interactions.
What Face Data Is Processed
"Solh may temporarily process facial expression data through the device camera during optional wellness sessions to infer emotional context. The app does not store facial images, biometric identifiers, or facial recognition data. Facial signals are processed only for real-time emotional insight generation and are immediately discarded after analysis."
"Only non-identifiable emotional indicators derived from this analysis may be retained as part of the user's wellness activity history."
Solh does not collect, store, or generate biometric identifiers, facial recognition data, or faceprints.
The system does not attempt to identify or verify the identity of any user.
Face data is used only for the following purposes:
Face data is used only for real-time emotional context detection during certain optional wellness interactions in the Solh app.
The purpose is to:
Raw facial data is not stored.
Solh does not sell, share, or disclose facial data to third parties.
We use collected information to:
Solh uses artificial intelligence technologies to enhance user experience and provide contextual emotional support.
AI systems may process user-provided inputs such as:
These systems generate wellness insights and guidance suggestions.
AI-generated responses are automated suggestions and informational guidance only and should not be considered medical advice or clinical diagnosis.
We do not sell or rent personal data.
Your information may be shared only in the following situations:
Service Providers
Trusted vendors that support our operations, such as:
These partners are contractually obligated to protect your information.
Legal Compliance
We may disclose information if required to:
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of that transaction.
Users will be notified if such changes occur.
We retain personal information only for as long as necessary to:
Different data types may be retained for different durations depending on regulatory requirements and operational needs.
Users may request deletion of their personal data subject to applicable legal retention obligations.
Solh may use cookies and similar technologies to:
Users may control cookie preferences through their browser settings. Disabling cookies may affect certain platform features.
We have implemented industry-standard safeguards to protect personal information, including:
While we take reasonable measures to protect information, no internet-based system can guarantee absolute security.
Depending on the infrastructure used to operate the platform, user information may be processed in secure cloud environments located in different jurisdictions.
We ensure appropriate safeguards are in place to protect user data regardless of where it is processed.
Depending on applicable laws, users may have the right to:
Requests can be made by contacting us at: info@solhapp.com
We will respond within a reasonable timeframe in accordance with applicable law.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.
Updates will be posted on this page with a revised "Last Updated" date.
Continued use of the Services after updates constitutes acceptance of the revised policy.
This Privacy Policy is governed by the laws of India.
Any disputes arising in connection with this policy shall fall under the jurisdiction of the courts located in New Delhi, India.
If you have questions regarding this Privacy Policy or your personal data, please contact:
Solh
Email: info@solhapp.com
Website: www.solhapp.com