Privacy Policy

Last Updated: 02 March 2026

At Solh ("Solh", "we", "us", or "our"), protecting your privacy and safeguarding your personal information is extremely important to us. This Privacy Policy explains how we collect, use, process, disclose, and protect information when you access or use the Solh mobile application, website (www.solhapp.com), and related services (collectively referred to as the "Services").

By using Solh, you consent to the practices described in this Privacy Policy.

1. Nature of the Solh Platform (Important Disclaimer)

Solh is a mental wellness and emotional support platform designed to provide tools, guidance, self-help resources, assessments, and AI-supported interactions to support emotional wellbeing.

Solh does not provide medical advice, diagnosis, or treatment. For any such conditions, we encourage you to consult a certified medical practitioner.

The content, AI interactions, insights, exercises, and recommendations available through the platform are intended for informational and self-awareness purposes only and should not be considered a substitute for professional medical advice, diagnosis, or treatment.

Users experiencing medical or mental health concerns should always seek advice from a qualified doctor, licensed therapist, psychologist, psychiatrist, or other healthcare professional.

If you believe you may be experiencing a medical or mental health emergency, you should immediately contact a healthcare professional or emergency services.

2. Information We Collect

We may collect the following categories of information when you use our Services.

a) Personal Information

Information that identifies you directly, including:

  • Name
  • Email address
  • Phone number
  • Login credentials
  • Account registration details

b) Profile Information

Information you may choose to provide to personalize your experience, such as:

  • Age or age range
  • Gender (optional)
  • Wellness preferences
  • Interests related to emotional wellbeing

c) Wellness and Assessment Information

To provide personalized support, Solh may collect information related to:

  • Emotional wellbeing assessments
  • Stress scores
  • Mood tracking inputs
  • Self-reported emotional states
  • Responses to questionnaires or exercises
  • Interaction data from AI wellness sessions

This information is used to generate personalized wellbeing insights and support plans.

d) Communication Data

If you contact us or interact with our services, we may collect:

  • Emails sent to support
  • Chat conversations with the platform
  • Feedback submissions
  • Customer support communications

e) Device and Technical Information

We automatically collect certain technical information when you use the Services:

  • IP address
  • Device type and operating system
  • Browser type
  • App usage logs
  • Crash reports
  • Device identifiers

f) Transaction and Payment Information

If you make purchases through Solh, we may collect:

  • Order details
  • Transaction history
  • Subscription information

Payment processing is handled through secure third-party payment gateways. Solh does not store full credit card or payment card information.

3. Face Data and Camera Processing

Solh may offer optional features that use the device camera to help users better understand emotional expressions during wellness interactions.

What Face Data Is Processed

  • When a user enables this feature, the system may temporarily process:
  • Facial landmarks (such as eye position, mouth movement, or head orientation)
  • Facial expression indicators used to infer emotional states

"Solh may temporarily process facial expression data through the device camera during optional wellness sessions to infer emotional context. The app does not store facial images, biometric identifiers, or facial recognition data. Facial signals are processed only for real-time emotional insight generation and are immediately discarded after analysis."

"Only non-identifiable emotional indicators derived from this analysis may be retained as part of the user's wellness activity history."

Solh does not collect, store, or generate biometric identifiers, facial recognition data, or faceprints.

The system does not attempt to identify or verify the identity of any user.

4. How Face Data Is Used

Face data is used only for the following purposes:

Face data is used only for real-time emotional context detection during certain optional wellness interactions in the Solh app.

The purpose is to:

  • Detect facial expressions to understand emotional state during a session
  • Provide better personalized wellness guidance
  • Improve contextual responses in the AI wellness assistant
  • Support emotional self-awareness features in the app
  • The facial data is used only during the active session and is not used for identity verification, advertising, profiling, or facial recognition.

5. Storage and Retention

Raw facial data is not stored.

  • Facial signals are processed temporarily during the active session and discarded immediately after processing.
  • Only non-biometric emotional indicators (such as "calm", "stressed", or "neutral") may be retained as part of the user's wellness activity logs.
  • These indicators cannot be used to reconstruct facial images or identify individuals.

6. Sharing of Face Data

Solh does not sell, share, or disclose facial data to third parties.

  • Any processing required for generating emotional insights occurs within secure infrastructure designed to protect user privacy.
  • Use of camera-based emotional insight features is completely optional and can be disabled by users at any time through device permissions.

7. How We Use Your Information

We use collected information to:

  • Create and manage user accounts
  • Provide and improve Solh services
  • Deliver personalized wellness insights and recommendations
  • Enable AI-assisted emotional support interactions
  • Process transactions and subscriptions
  • Respond to support requests
  • Communicate service updates or important notices
  • Analyse usage trends and improve platform performance
  • Prevent fraud, abuse, or misuse of the platform
  • Comply with legal obligations

8. AI and Automated Processing

Solh uses artificial intelligence technologies to enhance user experience and provide contextual emotional support.

AI systems may process user-provided inputs such as:

  • Chat conversations
  • Assessment responses
  • Mood entries
  • Behavioural patterns

These systems generate wellness insights and guidance suggestions.

AI-generated responses are automated suggestions and informational guidance only and should not be considered medical advice or clinical diagnosis.

9. Data Sharing and Disclosure

We do not sell or rent personal data.

Your information may be shared only in the following situations:

Service Providers

Trusted vendors that support our operations, such as:

  • Cloud infrastructure providers
  • Payment processors
  • Analytics providers
  • Technical service providers

These partners are contractually obligated to protect your information.

Legal Compliance

We may disclose information if required to:

  • Comply with applicable laws
  • Respond to lawful requests from authorities
  • Protect the rights, safety, or security of users or Solh

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of that transaction.

Users will be notified if such changes occur.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Provide the Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Different data types may be retained for different durations depending on regulatory requirements and operational needs.

Users may request deletion of their personal data subject to applicable legal retention obligations.

11. Cookies and Tracking Technologies

Solh may use cookies and similar technologies to:

  • Maintain login sessions
  • Remember user preferences
  • Analyse traffic and usage patterns
  • Improve platform performance

Users may control cookie preferences through their browser settings. Disabling cookies may affect certain platform features.

12. Data Security

We have implemented industry-standard safeguards to protect personal information, including:

  • SSL/TLS encryption for data transmission
  • Secure cloud infrastructure
  • Restricted employee access to sensitive data
  • Periodic security reviews and monitoring

While we take reasonable measures to protect information, no internet-based system can guarantee absolute security.

13. International Data Processing

Depending on the infrastructure used to operate the platform, user information may be processed in secure cloud environments located in different jurisdictions.

We ensure appropriate safeguards are in place to protect user data regardless of where it is processed.

14. Children's Privacy

  • Solh is not intended for use by individuals under the age of 16.
  • We do not knowingly collect personal information from children under 16.
  • If we become aware that such information has been collected inadvertently, we will take steps to delete it promptly.
  • Parents or guardians who believe their child has provided personal information may contact us to request removal.

15. Your Privacy Rights

Depending on applicable laws, users may have the right to:

  • Access personal information
  • Correct inaccurate information
  • Request deletion of personal data
  • Withdraw consent where applicable
  • Opt-out of marketing communications

Requests can be made by contacting us at: info@solhapp.com

We will respond within a reasonable timeframe in accordance with applicable law.

16. Third-Party Links

  • The Solh platform may contain links to third-party websites or services.
  • We are not responsible for the privacy practices or content of those external services.
  • Users should review the privacy policies of third-party platforms before sharing personal information.

17. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.

Updates will be posted on this page with a revised "Last Updated" date.

Continued use of the Services after updates constitutes acceptance of the revised policy.

18. Governing Law

This Privacy Policy is governed by the laws of India.

Any disputes arising in connection with this policy shall fall under the jurisdiction of the courts located in New Delhi, India.

19. Contact Information

If you have questions regarding this Privacy Policy or your personal data, please contact:

Solh

Email: info@solhapp.com

Website: www.solhapp.com